Frequently Asked Questions
Everything you need to know about shopping with Whistlefish.
What are your standard shipping times and costs?
We offer standard shipping within 3-5 business days. Orders over $75 qualify for free shipping, while a flat rate of $7.95 applies to smaller orders.
What is your return policy for home decor items?
If you are not completely satisfied with your purchase, you can return unused items in their original packaging within 30 days for a full refund or exchange.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking link to monitor your shipment's progress in real-time.
Are your products sustainably sourced?
We pride ourselves on quality and ethics. Our paper products are FSC-certified, and we work with local artisans whenever possible to minimize our carbon footprint.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Do you offer international shipping?
Yes, we currently ship to over 20 countries. International shipping rates and delivery times vary by location and are calculated at checkout.